Define the role before recruiting
- 01Write the actual services and job types the person will perform.
- 02List required licenses, driving expectations, schedule, travel, and on-call responsibilities.
- 03Separate must-have qualifications from skills that can be trained.
- 04Describe how success will be measured during the first ninety days.
Use a consistent interview
- 01Ask every candidate the same core job-related questions.
- 02Score technical foundation, troubleshooting, safety, communication, reliability, and teamwork.
- 03Use practical examples rather than vague personality judgments.
- 04Confirm references and required records before a final decision.
Create a controlled first month
- 01Prepare system access, vehicle, tools, uniform, and safety equipment before day one.
- 02Assign a trainer or field mentor.
- 03Review customer standards, work documentation, and closeout expectations.
- 04Schedule feedback at the end of the first day, first week, and first thirty days.
04 // KEEP BUILDING
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