This Refund & Cancellation Policy explains how trials, cancellations, refunds, and plan changes are handled for the ClearView platform (the “Service”).
01Free Trial
If a guided trial is offered, the trial scope, length, and any fees will be stated before it begins. A trial does not automatically convert to a paid subscription unless the customer accepts an applicable order form or subscription agreement.
02Cancellation
A customer may provide notice of cancellation through the available account method or by contacting ADMS. Cancellation prevents renewal after the current minimum service term or renewal period. Access continues through the paid period unless the agreement states otherwise.
03Monthly Plans
Monthly billing describes the payment cadence and does not shorten an applicable minimum service term. Monthly charges are due at the start of each billing period and are not ordinarily prorated or refunded once the period begins.
04Annual Plans
Annual billing is paid in advance for the applicable term. Except where required by law or stated in the applicable agreement, prepaid annual fees are non-refundable after service begins.
05Add-ons & Storage
Optional storage, warehouse capacity, and specialized services follow the billing and service terms shown at purchase or in the applicable agreement. Removing an optional service stops renewal after the current paid period unless otherwise agreed.
06Upgrades & Downgrades
Upgrades may take effect immediately and may be prorated. Downgrades ordinarily take effect at the next eligible renewal date, subject to the applicable minimum service term and agreement.
07Failed Payments
If a payment fails, we may retry and may suspend access until resolved. Prolonged non-payment may result in cancellation.
08How to Cancel or Request a Refund
Cancel from your account settings, or contact sales@allieddms.com with your account details.
Cancellation stops renewal after the applicable minimum service term or current renewal period. Fees already paid are generally non-refundable unless the agreement or applicable law provides otherwise. This summary is not part of the policy.