Quick summary
- 01Describe the symptoms and location without guessing at the repair.
- 02Include timing, access, safety, and property details that affect the visit.
- 03Attach useful photographs and prior service information when available.
Describe what you can observe
Explain what the equipment or area is doing, not what you think the final repair should be. For example, “the upstairs system runs but is not cooling” is more useful than selecting a replacement before the cause is known.
Include when the issue started, whether it is constant or intermittent, and whether weather, usage, or recent work seems to affect it.
Identify the exact location
Provide the property address privately through the approved request process and identify the room, unit, floor, equipment area, or exterior location involved. Multi-unit and commercial properties should include suite, building, asset, or tenant information when appropriate.
If the property has restricted access, note gates, lockboxes, escorts, loading areas, parking limits, or approved service hours.
Explain the urgency accurately
State whether the condition is an inconvenience, prevents normal operation, threatens property damage, or creates an immediate safety concern. Accurate urgency helps providers prioritize fairly and arrive with the right expectations.
For active fire, gas, electrical, flooding, or other immediate hazards, contact the appropriate emergency service or utility first. A marketplace request is not a substitute for emergency response.
Add photographs and useful history
Clear photographs can show equipment labels, visible damage, error codes, access conditions, or the affected area. Avoid sending sensitive documents or images that reveal private information unrelated to the job.
If the issue has been serviced before, include the date, prior diagnosis, parts replaced, and whether the same symptoms returned.
State your preferred next step
Let the provider know whether you are requesting a diagnostic visit, estimate, routine maintenance, inspection, installation, or urgent repair. Include preferred dates and the best way to contact you.
A concise, complete request helps the provider respond faster while keeping the final diagnosis and scope in the hands of the qualified person performing the work.
Working checklist
- 01Property type and service location
- 02Observed symptoms and when they started
- 03Equipment or area involved
- 04Urgency and any immediate safety concern
- 05Access, parking, tenant, or scheduling restrictions
- 06Photographs, labels, or error codes when useful
- 07Prior service history when available
- 08Preferred contact method and service window